WhatsApp and Bitrix24 integration

What's changing for the sales team

We coordinate the processing of new and repeated requests, distribution between employees and actions in the absence of a response. The manager must understand which customer the message applies to and what next step is required.

How to choose a connection

We check the compatibility of the selected provider with your Bitrix24, the requirements for the number, access and use of the channel. We confirm the possibility of porting the number and history with the provider before work. Message conditions, rates and restrictions depend on the selected solution and are subject to change.

What we set up and test

Coordinated channels, responsible persons, mode of operation and connection of requests with CRM. We check a new message, a repeated request, a manager’s response, dialogue transfer, and behavior when the connection is unavailable. We separately check files and other necessary types of messages.

Connection cost

We evaluate the work after choosing a scheme. Connector subscription and provider payments are counted separately. The WhatsApp link on the website only opens a conversation and does not itself save requests to Bitrix24.

Questions and answers

Applications for Bitrix24 Open Lines

If your task involves processing correspondence, explore ready-made QQDev applications. Their capabilities and installation procedure are described in cards; We check separately whether they are suitable for your process.

• Buttons in the Open lines chat: actions with a deal, tasks and business processes
• Automatic transaction transfer after the end of the chat

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